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Store Manager
Retail - Hush Puppies
Gurgaon, Delhi
About Us
Bata India is the largest retailer and leading manufacturer of footwear in India, and it is part of the Bata Shoe Organization.
Incorporated as Bata Shoe Company Private Limited in 1931, the company was set up initially as a small operation in Konnagar (near Calcutta) in 1932. In January 1934, the foundation stone for the first building of Bata’s operation - now called the Bata. In the years that followed, the overall site was doubled in area. This township is popularly known as Batanagar. It was also the first manufacturing facility in the Indian shoe industry to receive the ISO: 9001 certification.
The Company went public in 1973 when it changed its name to Bata India Limited. Today, Bata India has established itself as India’s largest footwear retailer. Its retail network of over 1375 stores gives it a reach / coverage that no other footwear company can match. The stores are present in good locations and can be found in all the metros, mini-metros and towns.
Bata’s smart looking new stores supported by a range of better quality products are aimed at offering a superior shopping experience to its customers.
The Company also operates a large non-retail distribution network through its urban wholesale division and caters to millions of customers through over 30,000 dealers.
Job Description
Job Role:
Plan and supervise business activities for “STORE” towards achievement of “Estimated Sales” in line with company business plan, bearing in mind set policies, company image and interest
The incumbent will be responsible for managing P&L of the store
Job Responsibilities:
Store administration Excellence
a) Manage a Bata store within the policies and guidelines of the company to ensure customer satisfaction and turnover maximization
b) Total operational and financial responsibility for the assigned store
c) Provide overall leadership, recognize and motivate members of the team ; coach and train the team for operational excellence/passion to serve
Business performance review
a) Ensure maintenance of company Prosperity Card; permanent prosperity card; performance review card; Daily mirror and Individual prosperity card for sales promoters
b) Undertake weekly; daily meeting with store staff to discuss & review
i) Communicate Target for week & day
ii) Review store/ salesman performance: for day & week; Individual prosperity card
iii) Communicate new launches received; display; & provide product knowledge
iv) Plan action for clearance of stocks: Slow sellers; special promotions; discounted stocks
Merchandise Management
a) Ensure “Stock standard” across stores are maintained (Totally and across categories) within the approved level. Achieve overall stock turn in pairs & value as per company norms (presently: 3)
b) Follow up with district manager for
i) Proper supplies (across categories) for stocks
ii) Plan schedule for store re-supplies (Route Planning) Inform & update
Store Management
a) Control day to day operations by scheduling sales promoters and assigning productivity norms.
b) Ensure shop open & fully ready during business hours as decided by company. Also ensure extended hours (if required) as per market requirements in accordance with provisions of law
c) Ensure maintenance of proper ambience and hygiene for store in accordance with guidelines of company. (Store selling area, stock area, stock, furniture, and fixtures)
d) Propose, seek approval and execute minor renovations for existing stores. Undertake minor repairs directly as per chart of authority
Visual Merchandising & display
a) Ensure store display as per company visual display guidelines
b) Ensure “Theme of Month” is implemented in store
c) Proper display area (zone; corner; panel) for special Promotions & discounted stock in store
Manpower Management
a) Ensure amount of manpower in line with store productivity norms
b) Ensure store promoters are presentable; trained; punctual & disciplined
c) Provide necessary support and resources to sale staff to motivate and optimize performance
d) Ensure grievances of store personnel are expeditiously resolved
Know More About Us
Corporate Social Responsibility
At Bata, we believe that a sustainable future means being People, Planet, and Profit positive throughout our operations:
